Terms and refund policy
How payments, cancellations and refunds work for Ruff House Dog Training services and products.
Last updated: November 2026
Who we are
Ruff House Dog Training, LLC provides in-home dog training in Northern Virginia, Washington, DC and nearby Maryland, plus online training. Questions about anything on this page: call (904) 595-7438 or email info@ruffhdt.com.
In-home training
Programs: the 90-Minute In-Home Session, Six-Week Obedience (six one-hour sessions, scheduled at your convenience) and Custom Training. Ryan explains the price and payment terms on your free phone consult, before you book.
Rescheduling and cancelling a session
- 24 hours’ notice. To reschedule or cancel an in-home session, let us know at least 24 hours before it starts.
- Late cancellations and no-shows. If you cancel or don’t show up once Ryan is on his way or at your door, a $100 fee applies. Your booking email includes this reminder.
Refunds for in-home programs
In-home programs are not normally refundable once they start. If something changes, talk with Ryan. He can offer a prorated refund at his discretion.
Payment schedule for each program (Six-Week has historically been 60% at session 1 and 40% at session 5). Ryan to confirm what to publish here, or leave it to the free phone consult.
Group training
Group classes are run in small groups at outdoor locations. Dates and prices are shared before you enroll.
- Cancelling. Cancel at least 24 hours before your class for a refund. With less notice, a refund is at Ryan’s discretion and usually not given.
- Bad weather. If weather cancels a class, it is rescheduled, case by case. If you can’t make the new date, you can choose a refund, another date or another location.
- Vaccinations. Every dog in a group class needs current Bordetella, distemper and rabies vaccinations.
Ruff to Ready online course
The course comes with a conditional 30-day money-back guarantee. Read the course guarantee for exactly what qualifies.
Virtual meeting and digital products
The 15-minute virtual meeting is a paid video call, bought through the online shop. It is separate from the free phone consult.
The virtual meeting and digital products (such as the eBook and audio course) are non-refundable unless a page says otherwise, as the Ruff to Ready course guarantee does. We don’t sell physical products, so there is nothing to ship or return.
Results
No one can honestly guarantee how a dog will behave. Progress depends on the dog and on practice at home between sessions. Ryan’s job is to give you a clear plan and the coaching to follow it.
How refunds are paid
Approved refunds go back to the original payment method. Online purchases are refunded to the card or PayPal account you used, and refunds usually arrive 3 to 5 days after approval. To ask about a refund, email info@ruffhdt.com with your name, what you bought and the date.
Questions?
Call (904) 595-7438 or email info@ruffhdt.com. We usually reply within one business day.