Privacy policy

Who we are

This website is run by Ruff House Dog Training, LLC, an in-home dog training business serving Northern Virginia, Washington, DC and nearby Maryland. Contact us about privacy at info@ruffhdt.com or (904) 595-7438.

Information you give us

• Free phone consult request: your name, phone, email, ZIP code or address, your dog’s age, what you’d like help with, whether your dog has bitten or seriously threatened a person or animal, and anything else you choose to tell us.
• Contact form, workshop sign-up, training tips sign-up and the group training interest list: your name, email and phone, and the details you add.
• Service area check: the ZIP code or address you type, so we can tell you whether Ryan travels to you.
• Online course and shop purchases: your name, email, billing address and order details. Card and PayPal payments are handled by Stripe and PayPal; we never see or store your full card number.
• Your account: your name, email and password (stored encrypted), plus your course progress.
• Booking and in-home payments: when you schedule through Calendly, Calendly collects the details they need under its own privacy policy.

Information collected automatically

Like most websites, we collect your IP address, browser and device type, the pages you visit, how you arrived (for example, the link or ad you clicked) and how you use the pages. We use cookies and similar tools for this; our cookie policy lists them. Our security software also logs sign-ins and account activity, with IP addresses, to protect the site.

How we use your information

• To answer your questions and call you back about training.
• To check whether your address is in our travel area and work out travel pricing.
• To schedule and deliver training, and to process orders and give you course access.
• To send emails you’ve agreed to, such as training tips and workshop details. Every marketing email has an unsubscribe link.
• To send texts about your request or sessions if you agreed to be contacted by text. Reply STOP to opt out at any time.
• To understand how the site is used and make it better.
• To measure our advertising and show Ruff House Dog Training ads to people who have visited the site.
• To block spam and keep the site secure.
• To keep business, tax and accounting records.

Who we share it with

We share information only with the companies that help us run the business and this website, and only for the purposes above:

• Website hosting and upkeep: Kinsta (hosting) and WP Wizards (our web developer, which maintains the site).
• Forms and automation: Gravity Forms (on our own site), Zapier (passes form entries to the tools we use) and Dropbox (stores files you upload through a form).
• Email and texts: Omnisend.
• Payments and orders: Stripe and PayPal.
• Scheduling: Calendly.
• Location check: Google Maps Platform, which calculates driving distance from the address you enter.
• Analytics: Google Analytics (through Google Tag Manager) and Hotjar.
• Advertising: Meta (Facebook and Instagram), through the Meta Pixel.
• Spam protection: Google reCAPTCHA.
• Embedded videos and reviews: YouTube, Vimeo and our reviews display service, which load when you view pages that include them.

We may also share information if the law requires it, or to protect our rights, our clients or the public.

We don’t sell your information

We do not sell your personal information for money. The Meta Pixel and similar tools let Meta show our ads to people who visited the site; under some state privacy laws that counts as “sharing” for targeted advertising. You can turn this off through your Meta ad preferences and the opt-out links in our cookie policy.

How long we keep it

We keep personal information for as long as we need it for the purposes above: while you’re a client or have an account, and afterward as long as needed for tax, accounting and legal records. Unsubscribing stops marketing emails right away.

Your choices and rights

You can ask us to tell you what information we hold about you, correct it, or delete it. Depending on where you live, state law (for example in Virginia or Maryland) may give you additional rights, including the right to opt out of targeted advertising. To make a request, email info@ruffhdt.com. We will confirm your identity before acting on it and won’t treat you differently for asking.

Children

This website is meant for adults. We don’t knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.

Security

We use reasonable safeguards, including encrypted connections (HTTPS), secure payment processors and limited access to our systems. No method of sending or storing data is completely secure, so we can’t guarantee absolute security.

Changes

We may update this policy as our services or tools change. The date at the top shows when it last changed. Questions: info@ruffhdt.com.